Effective Date: [Insert Current Date, e.g., June 23, 2025]
At Serenity & Co., we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.thisisserenity.com, purchase products from us (including handcrafted body care, candles, jewelry, apparel, and food items), or otherwise interact with us.
By accessing or using our services, you agree to the terms of this Privacy Policy.
1. Information We Collect
We may collect personal information from you in various ways, including:
- Directly from You:
- Contact Information: Name, email address, mailing address, phone number when you make a purchase, create an account, sign up for our newsletter, or contact us.
- Order Information: Details about products you purchase (e.g., body care, candles, jewelry, apparel, food items), shipping address, billing address, and payment information (processed securely by third-party payment processors, we do not store full credit card details).
- Account Information: If you create an account, we store your username, password (encrypted), and order history.
- Communications: Information you provide when you communicate with us via email, live chat, social media, or customer service inquiries.
- User-Generated Content: Reviews, testimonials, or other content you submit to our website.
- Automatically Collected Information:
- Usage Data: Information about how you access and use our website, including your IP address, browser type, operating system, referring URLs, pages viewed, time spent on pages, and clickstream data.
- Device Information: Information about the device you use to access our services, such as device type, unique device identifiers, and mobile network information.
- Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to enhance your Browse experience, analyze site traffic, remember your preferences, and for marketing purposes. (More details in Section 4).
- Information from Third Parties:
- We may receive information about you from third-party partners (e.g., payment processors, shipping carriers, marketing partners) in connection with our services.
2. How We Use Your Information
We use the information we collect for various purposes, including:
- To Process and Fulfill Orders: To process your purchases of body care, candles, jewelry, apparel, food items, and other products, manage shipments, and provide customer service related to your order.
- To Provide and Maintain Our Services: To operate, maintain, and improve our website and services, including enhancing user experience and functionality.
- To Manage Your Account: To create and manage your online account, if applicable.
- To Communicate With You: To send order confirmations, shipping updates, respond to your inquiries, and provide customer support.
- For Marketing and Promotional Purposes: To send you newsletters, promotions, and information about our products and services (including new handcrafted items, seasonal candles, unique jewelry pieces, apparel collections, or special food offerings) that may interest you, based on your preferences. You can opt-out of marketing communications at any time.
- For Analytics and Personalization: To understand how users interact with our website, analyze trends, personalize your shopping experience, and recommend relevant products.
- For Security and Fraud Prevention: To protect our website, prevent fraudulent transactions, and ensure the security of our systems.
- To Comply with Legal Obligations: To meet our legal and regulatory requirements.
3. How We Share Your Information
We may share your personal information with third parties in the following circumstances:
- Service Providers: With third-party vendors and service providers who perform services on our behalf, such as payment processing, order fulfillment, shipping (e.g., for delivering your body care, candles, jewelry, apparel, or food items), data analysis, marketing, and customer support. These providers are obligated to protect your information.
- Business Transfers: In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.
- Legal Requirements: When required by law or in response to valid requests by public authorities (e.g., a court order or government agency).
- Protection of Rights: To protect the rights, property, or safety of [Your Company Name], our customers, or others.
- With Your Consent: With your explicit consent for any purpose not outlined in this policy.
We do not sell your personal information to third parties.
4. Cookies and Tracking Technologies
We use cookies and similar tracking technologies (like web beacons and pixels) to track activity on our website and hold certain information.
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Cookies are small data files placed on your device or computer. We use both session cookies (which expire once you close your web browser) and persistent cookies (which stay on your device until you delete them or they expire) for various purposes, including:
- Essential Website Functionality: To enable core features like shopping carts and secure checkouts.
- Performance and Analytics: To collect information about how you use our website (e.g., pages visited, links clicked) to improve our site’s performance and user experience.
- Personalization: To remember your preferences and tailor your experience.
- Advertising: To deliver relevant advertisements to you on our site and third-party websites.
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You can set your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.
5. Data Security
We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. These measures include encryption, firewalls, and secure socket layer (SSL) technology. However, no method of transmission over the internet or method of electronic storage is 100% secure.
6. Your Data Protection Rights
Depending on your location, you may have the following rights regarding your personal information:
- Right to Access: Request a copy of the personal data we hold about you.
- Right to Rectification: Request correction of inaccurate or incomplete data.
- Right to Erasure (Right to be Forgotten): Request deletion of your personal data under certain conditions.
- Right to Restrict Processing: Request the restriction of processing your personal data under certain conditions.
- Right to Object to Processing: Object to our processing of your personal data under certain conditions.
- Right to Data Portability: Request that we transfer the data we have collected to another organization, or directly to you, under certain conditions.
- Right to Withdraw Consent: If we are relying on your consent to process your personal data, you have the right to withdraw that consent at any time.
To exercise any of these rights, please contact us using the information provided in the “Contact Us” section below. We may require you to verify your identity before responding to such requests.
7. Third-Party Websites
Our website may contain links to third-party websites that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. We encourage you to review the privacy policies of any third-party websites you visit.
8. Children’s Privacy
Our services are not intended for individuals under the age of 13. We do not knowingly collect personally identifiable information from children under 13. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us. If we become aware that we have collected personal information from a child under 13 without verification of parental consent, we take steps to remove that information from our servers.
9. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Effective Date” at the top of this policy. We encourage you to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
10. Contact Us
If you have any questions about this Privacy Policy, your personal information, or our data practices, please contact us:
By Email: serenity@thisisserenity.com By Phone: 570-409-2532 By Mail: 1129 Main St, Suite A, Honesdale, PA 18431
