Refund and Returns Policy
At Serenity & Co., we want you to be delighted with your purchase of our handcrafted body care, candles, jewelry, apparel, food items, and more. If for any reason you’re not completely satisfied, we’re here to help.
Our Return Policy: Refunds or Store Credit
We offer returns for a full refund to your original form of payment or store credit within 15 days of your purchase date.
Eligibility for Returns
To be eligible for a return:
- The item must be in its original, unused, and undamaged condition.
- It must be in its original packaging, if applicable.
- It must be returned within 15 days of the purchase date.
- A proof of purchase (e.g., order confirmation email, receipt) is required.
Please Note: Due to the nature of certain products, the following items are final sale and cannot be returned:
- Food items: For health and safety reasons, all food products are non-returnable.
- Body Care items: For hygiene reasons, opened or used body care products cannot be returned.
- Earrings: For hygiene reasons, all earrings are final sale.
- Sale or Clearance items: Items purchased on sale or clearance are considered final sale.
How to Initiate a Return
- Contact Us: To start a return, please email us at [Your Customer Service Email Address] within 15 days of your purchase. Include your order number, the item(s) you wish to return, and whether you’d prefer a refund to your original payment method or store credit.
- Await Instructions: Our team will review your request and provide you with instructions on how to return your item(s), including the return shipping address.
- Package Your Item: Carefully package the item(s) to prevent damage during transit. We recommend using a trackable shipping service, as we cannot be responsible for items lost or damaged in return shipment.
- Ship Your Return: You’ll be responsible for paying your own shipping costs for returning your item. Original shipping costs are non-refundable.
Processing Your Refund or Store Credit
Once your return is received and inspected, we’ll send you an email to notify you that we’ve received your returned item. We’ll also notify you of the approval or rejection of your refund/store credit.
If approved:
- Refunds will be processed to your original form of payment within 7-10 business days. Please note that it may take additional time for the refund to appear on your bank statement.
- Store credit will be processed within 7-10 business days and issued as a digital gift card or unique code via email. This store credit can be used for future purchases on our website.
Damaged or Incorrect Items
If you receive an item that is damaged or incorrect, please contact us immediately at [Your Customer Service Email Address] within 3 days of receiving your order. Please include photos of the damage or incorrect item, along with your order number. We’ll work with you to find a satisfactory solution, which may include a replacement, refund, or store credit.
Contact Us
If you have any questions about our Refund and Returns Policy, please don’t hesitate to contact us:
Email: support@thisisserenity.com
We appreciate your understanding and thank you for supporting Serenity & Co.!
